This position is responsible for all tactical aspects of delivering Regional Field IT Support services for Business Units within a Region, as it relates to supporting laboratory operations. These services include Tier-2 Field IT support, voice communications, data networking, desktop, LIS/BIS equipment, imaging systems, facility systems, security administration, and asset management.
Duties and Responsibilities:
Desktop Support, LAN/WAN, Server Administration, Imaging Systems, Telecom, Instruments:
· Troubleshoot and resolve all Service Center tickets routed to your Assignment Group according to the established SLA.
· Perform IMAC's all systems as applicable
· Perform maintenance, patches and updates to all systems in a timely manner, according to SOPs
· Maintain up to date knowledge and skills related to changing technology and services provided by Field IT Support
· Provide clear, regular submissions of Management Reports and Metrics that document performance against SLA's via standard products including HP Service Manager and Clarity
· Contribute to team and Quest specific short, mid and long term goals
Asset Management:
· Assist in inventory management, including acquisition and disposal of all IT related equipment according to policies
· Assist in coordination of asset disposal for Quest Diagnostics Workstation (QSW) machines and peripherals
· Ensure that the Quest Diagnostics Information Technology Asset Management (ITAM) policies are enforced at the Business Unit
Other:
· Up to 80% of Travel
· Clean / valid driver's license required On Call Coverage as needed
· May perform other duties as assigned
Time Management and Organizational skills
· Demonstrated proficiency in verbal and written communications skills
· Strong commitment to customer and employee satisfaction. Ability to work with customers, both internal and external
